privacy policy

1. Introduction

Weave & Wood Interiors (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, share, and protect your personal data when you visit our website, make an enquiry, subscribe to our newsletter, or otherwise interact with us.

We are based in Somerset, United Kingdom and are subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller Contact Details

Name: Claire Wakely
Email: claire.wakely@weaveandwood.co.uk
Phone: 07710 699 778

If you have any questions about this policy or wish to exercise any of your legal rights, please contact us at the details above.

3. Personal Data We Collect

We may collect and process the following personal data:

a) Data you provide directly

• Name

• Email address

• Telephone number

• Postal address

• Business name (if applicable)

• Details of your enquiry or project

• Payment information (processed securely by our third-party payment provider - we do not store full payment card details)

b) Data collected automatically

• IP address

• Browser type and version

• Device type

• Pages visited, click behaviour

• Date and time of access

• Analytics data (via cookies - see section 9)

c) Data from third-party sources

Where you interact with us via social media or third-party platforms, we may receive personal data from those services when authorised by you.

4. How and Why We Use Your Personal Data

We will only use your personal data when we have a lawful reason to do so, including:

Purpose

• Responding to enquiries (legitimate interests)

  Providing services you request (contractual necessity)

• Sending booking confirmations and updates (contractual necessity)

• Sending newsletters and marketing - only where consent is given (consent)

• Improving our website and services (legitimate interests)

• Complying with legal obligations (legal obligation)

We will not use your personal data for purposes other than those for which it was collected without notifying you.

5. Marketing and Consent

If you opt in to receive marketing communications (e.g. newsletters), we will only send these with your explicit consent. You can withdraw consent at any time by:

• Clicking “unsubscribe” in a newsletter

• Contacting us by emailing claire.wakely@weaveandwood.co.uk expressing your wish to be removed

We will not share your email address with third parties for their own marketing purposes without your consent.

6. Sharing Your Personal Data

We may share your personal data with:

• Service providers (e.g., website host, email platform, CRM, accountants)

• Legal or professional advisors, where required

• Regulatory authorities, if required to comply with legal obligations

We require all third-party processors to protect your data in accordance with applicable laws.

7. International Transfers

Personal data is normally stored and processed within the UK. We may use third-party providers whose servers are outside the UK. If we do so, we ensure appropriate safeguards are in place (e.g. adequacy decisions, standard contractual clauses) to protect your data.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

• Enquiry information: up to 2 years

• Contract and service delivery records: up to 7 years (to meet accounting and legal obligations)

• Marketing consents and preferences: until you withdraw consent

If you wish to request earlier deletion of your data, please contact us (see section 11).

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Enable essential site functionality

• Remember your preferences

• Analyse how you use the website

You can manage cookie preferences via your browser settings or our cookie banner. For more detail, see our Cookie Policy.

10. Your Legal Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Erase your personal data (“right to be forgotten”)

• Restrict processing in certain circumstances

• Object to processing (including direct marketing)

• Data portability

• Withdraw consent at any time

To exercise these rights, contact us by emailing claire.wakely@weaveandwood.co.uk. We will respond within one calendar month unless an extension applies under law.

11. Complaints

If you are unhappy with how we process your personal data, please contact us first. You also have the right to complain to the UK Information Commissioner: Information Commissioner’s Office (ICO), website: https://ico.org.uk

12. Changes to this Policy

We may update this policy periodically. We will post the latest version on our website with an updated “Last updated” date.